Last updated: 20/11/2008 Software Support Analyst - London Back Software Support Analyst - London. My Client is a major Global Financial company. They are looking for a Software Support Analyst to be the first point of contact for user queries relating to their in house IT system that supports the Oil trading business you will be able to handle user queries regarding internal systems, offer advice to users on how to resolve their queries, To investigate potential system errors, summarise findings and pass on to the relevant team to investigate further / fix. To monitor, coordinate, and communicate progress on the resolution of issues. Identify recurring training needs / system issues and flag to the relevant team, to manage user access rights, to perform the role of junior systems analyst for small projects and manage the process through to implementation Minimum Experience/Knowledge/Skills (Competencies): Key Skills: General understanding / knowledge of IT systems General understanding / knowledge of the commodity trading business Logical approach Willingness to learn Personal time management Soft skills: Written and verbal communication Initiative Problem Solving Teamwork Technical Skills: Basic SQL (selects and joins, data table structures) Academic Background: Educated to degree level IT / Maths / Business degree subject Maths A-Level (A or B grade) Location London Start Date ASAP Contact Gary Butler Telephone Tel: 0207 248 9596 Email gary.butler@evolutionjobs.co.uk Reference Ref: 161061 Job Type Permanent Salary £22-24k + Benefits Send to a friend         Candidate Recommendations To earn £200 and recommend a candidate, click on one of the links below. Manager Recommendations Do you know a manager who is currently recruiting? Click on the link below to enter their details and earn a £200 reward. Copyright © 2008 Evolution Recruitment Solutions Ltd. All rights reserved. Sitemap    Please wait